ACE is an immersive environment customized specifically to your organizational needs and provides your employees the hands-on-experience they need to improve their comfort level, solidify good habits, and fortify knowledge gaps.
Active Listening is one of the most crucial skills in effective communication and how well you listen makes a BIG impact on how effective you are as a salesperson. Learn how you can improve your active listening skills.
Asking the right questions will help you to identify what's important to your customer and what will motivate them to buy! Learn about the importance of asking discovery/probing questions in your calls!
Being assumptive is so important that it can often be a determining factor in your success on the phones! Learn how you can become more confident and assumptive in your calls!
Are your relationships a little rocky or are you looking to strengthen them? This course will teach you about the components that promote healthy working relationships and show how small changes will have a big impact in your daily life!
No matter your skill level, The #1 thing you can start doing right away, is to build Rapport with the people you speak to! Get the tips you need to be successful on the phones!
Building value is essentially connecting the specific benefits of a product or service to that customer or donor’s unique needs or desires. Learn why building value is an powerful skill.
Learn all about completing a call to action including the value of making a call to action and the best ways to accomplish it.
Whether you take Inbound or Outbound calls, for a business or a Non Profit organization, this course teaches you the basic fundamentals you need to deliver excellent Customer Service in every phone call!
Have you ever considered why showing Empathy is so essential to your success? In this course, we'll discuss the importance of showing empathy so you can create a better connection between you and your consumer.
Engaging your customer is such an important soft skill! Learn how you can actively work to capture and HOLD your customer's interest through a variety of different positive behaviors.
This course discusses the importance identifying and using the benefits of the product or services that you are selling as well as people’s motivations for why they buy or give.
Learn about the Global Harmonized System (GHS) and label compliance for chemicals in the workplace.
Have you ever considered why showing gratitude is so essential to your success? In this course, we'll discuss the importance of showing gratitude and why you should extend it throughout your call.
In this training, we’ll define the different types of harassment, introduce some of the laws that protect you as an individual and provide some best practices for a harassment free workplace.
Whether you’re a coach, eLearning developer, webinar instructor or a traditional trainer, this training is for you! Learn how to hone your Instructional skills to make an impact for you learners and your organization.
Learn how to leverage and manage a generationally dynamic workforce.
In order to best overcome objections, you must identify the underlying reason for the objection, provide a solution and be persuasive. Learn how to overcome objections in your calls!
Are you ready to learn some explosive sales skills that will set you apart in the industry? Whether you sell a service or product, fundraise or appointment set, this course focuses on teaching you the skills you need to be successful on the phone.
Learn about computer and information security best practices, as well as the various security threats we face today.
Soft Skills are essential if you want to maximize your full sales potential! Learn how engaging your customer, building rapport, problem solving, being assumptive and showing gratitude will take your sales to the next level!
Are you Stressed? We all deal with stress! In this training, we’ll explore what stress is as well as its causes and effects. You’ll have the opportunity to assess your own stress and discover ways to reduce stress in your life.
In this series, we will discuss how you can adapt to the modern workplace as a leader and leverage real results from your team.
This training is designed for those people who are new Supervisors or who are interested in a Supervisory position.
Did you know slips, trips and falls are the most common cause of injury in the workplace? Learn how to keep yourself and others safe at work!
