ACE Simulator Demo
ACE is an immersive environment customized specifically to your organizational needs and provides your employees the hands-on-experience they need to improve their comfort level, solidify good habits, and fortify knowledge gaps.
Active Listening: Soft Skills for Phone Representatives
Active Listening is one of the most crucial skills in effective communication and how well you listen makes a BIG impact on how effective you are as a salesperson. Learn how you can improve your active listening skills.
Asking Questions to Assess Needs: Sales Skills for Phone Representatives
Asking the right questions will help you to identify what's important to your customer and what will motivate them to buy! Learn about the importance of asking discovery/probing questions in your calls!
Assumptive: Soft Skills for Phone Representatives
Being assumptive is so important that it can often be a determining factor in your success on the phones! Learn how you can become more confident and assumptive in your calls!
Building Healthy Working Relationships
Are your relationships a little rocky or are you looking to strengthen them? This course will teach you about the components that promote healthy working relationships and show how small changes will have a big impact in your daily life!
Building Rapport & Active Listening: Sales Skills for Phone Representatives
No matter your skill level, The #1 thing you can start doing right away, is to build Rapport with the people you speak to! Get the tips you need to be successful on the phones!
Building Value: Sales Skills for Phone Representatives
Building value is essentially connecting the specific benefits of a product or service to that customer or donor’s unique needs or desires. Learn why building value is an powerful skill.
Call to Action: Sales Skills for Phone Representatives
Learn all about completing a call to action including the value of making a call to action and the best ways to accomplish it.
Customer Service Basics
Whether you take Inbound or Outbound calls, for a business or a Non Profit organization, this course teaches you the basic fundamentals you need to deliver excellent Customer Service in every phone call!
Empathy: Soft Skills for Phone Representatives
Have you ever considered why showing Empathy is so essential to your success? In this course, we'll discuss the importance of showing empathy so you can create a better connection between you and your consumer.
Engage Your Customers: Soft Skills for Phone Representatives
Engaging your customer is such an important soft skill! Learn how you can actively work to capture and HOLD your customer's interest through a variety of different positive behaviors.
Feature, Function & Benefit: Sales Skills for Phone Representatives
This course discusses the importance identifying and using the benefits of the product or services that you are selling as well as people’s motivations for why they buy or give.
Globally Harmonized System (GHS)
Learn about the Global Harmonized System (GHS) and label compliance for chemicals in the workplace.
Gratitude: Soft Skills for Phone Representatives
Have you ever considered why showing gratitude is so essential to your success? In this course, we'll discuss the importance of showing gratitude and why you should extend it throughout your call.
Harassment Free Workplace
In this training, we’ll define the different types of harassment, introduce some of the laws that protect you as an individual and provide some best practices for a harassment free workplace.
Instructional Skills
Whether you’re a coach, eLearning developer, webinar instructor or a traditional trainer, this training is for you! Learn how to hone your Instructional skills to make an impact for you learners and your organization.
Managing a Multi-Generational Workplace
Learn how to leverage and manage a generationally dynamic workforce.
Objection Handling: Sales Skills for Phone Representatives
In order to best overcome objections, you must identify the underlying reason for the objection, provide a solution and be persuasive. Learn how to overcome objections in your calls!
Sales Skills for Phone Representatives
Are you ready to learn some explosive sales skills that will set you apart in the industry? Whether you sell a service or product, fundraise or appointment set, this course focuses on teaching you the skills you need to be successful on the phone.
Security Awareness
Learn about computer and information security best practices, as well as the various security threats we face today.
Soft Skills for Phone Representatives
Soft Skills are essential if you want to maximize your full sales potential! Learn how engaging your customer, building rapport, problem solving, being assumptive and showing gratitude will take your sales to the next level!
Stress Management
Are you Stressed? We all deal with stress! In this training, we’ll explore what stress is as well as its causes and effects. You’ll have the opportunity to assess your own stress and discover ways to reduce stress in your life.
Supervising Off-Site Employees
In this series, we will discuss how you can adapt to the modern workplace as a leader and leverage real results from your team.
Supervisor Basics
This training is designed for those people who are new Supervisors or who are interested in a Supervisory position.
Workplace Safety
Did you know slips, trips and falls are the most common cause of injury in the workplace? Learn how to keep yourself and others safe at work!
